Experience Prescriptions

Details that matter

Engineered for professionals who demand the best in performance, security, and design.

Multi-vendor data collection through Data Suite

Collect and correlate complex data from fixed, FWA, and mobile networks, ensuring data quality, security, and standardization across both real-time and non-real-time data streams.

Comprehensive access technology support

Support for various access technologies including fiber, fixed wireless access (4G/5G), cable, DSL, and home technologies such as Wi-Fi, Ethernet, Powerline, VoIP, and Optical systems.

Delivered as SaaS

Experience Prescriptions is a cloud-native, multi-vendor solution available as a Software-as-a-Service (SaaS), to simplify the deployment, reduce the need for significant upfront infrastructure investment, and ensure continuous updates and improvements without disrupting operations.

360° Observability across customer journeys

Gain full visibility into the customer experience, from activation to ongoing usage, enabling proactive, insight-driven customer care that improves satisfaction and loyalty.

Improve resolution time

Accelerate the identification and resolution of network issues through AI-driven root cause analysis, reducing average handling time (AHT) and improving first contact resolution (FCR).

Accelerate time to value

Shorten time to value by minimizing time used to collect data and generating insights.

Reduce costs

Lower operational expenses by minimizing the need for costly on-site technician visits, thanks to improved remote resolution capabilities and end-to-end network observability.

Enhance customer experience

Boost customer satisfaction through proactive care and personalized recommendations, effectively reducing churn and increasing customer lifetime value (CLV).

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